Customer says the payment link doesn’t workValidate link expiry, correct entity, HTTPS blocks, email client link rewriting, and whether the invoice is voided. Re-send from a known-good template and capture the exact browser error.Tap to expand steps & related links
Recommended checks
- Open the link yourself — Reproduce on mobile and desktop to split client vs server issues.
- Check invoice state — Voided or fully paid invoices should not accept payment.
- Verify portal permissions — Customer user may not be authorized for that invoice.
- Retry alternate payment method — Card issuer declines are common—capture decline codes.
- Escalate with timestamps — Include invoice ID, customer email, and HTTP error text.