Equipify.ai

Troubleshooting

Offline / mobile

Captures that don’t upload, photos stuck pending, and conflicts after reconnect—mobile-first triage for field teams.

Quick answer

Start here

Offline issues are almost always connectivity, storage limits, app version drift, or conflict resolution rules. Teach techs a two-minute triage: update app, free storage, toggle airplane mode, re-open the job, and retry upload on Wi‑Fi.

Issues & fixes

Photos or notes stuck “pending upload”Check storage, permissions (camera/files), app version, and whether the work order was edited elsewhere causing a conflict. Retry on stable Wi‑Fi before clearing app data.Tap to expand steps & related links

Recommended checks

  1. Check device storage — Low storage blocks media writes and queues.
  2. Update the app — Old builds may mishandle queue retries.
  3. Retry on Wi‑Fi — Carrier dead zones mimic app bugs.
  4. Resolve conflicts — If server record advanced, merge per training.
  5. Last resort: support bundle — Capture logs per your internal policy.
Workflow: Mobile technician offline opsMobile technician opsMobile experienceTechnician productivity
Data conflict after going back onlineConflicts happen when two editors touch the same fields. Prefer field-friendly merge rules and train techs to refresh before long edits after reconnect.Tap to expand steps & related links

Recommended checks

  1. Identify conflicting fields — Notes vs status vs labor lines—scope the conflict.
  2. Pick authoritative source — Usually server for billing fields; field for observations if policy says so.
  3. Re-enter minimal deltas — Avoid duplicating entire notes blocks.
  4. Notify dispatch — If assignment changed while offline, realign.
  5. Post-incident coaching — Short debrief reduces repeat conflicts.
Mobile technician opsWork order lifecycleMobile experience