Equipify.ai

Troubleshooting

Inventory

Truck stock vs warehouse, unexplained shrink, and dispatch promising parts that aren’t pickable—symptom-first checks tied to replenishment workflows.

Quick answer

Start here

Inventory mismatches are usually process breaks: transfers not recorded, pick paths bypassed, or dispatch committing before pick confirmation. Make pick/pack/transfer events atomic and audit who can adjust on-hand without a second signer.

Issues & fixes

Dispatch shows parts available but warehouse can’t pickSeparate “expected” from “on-hand reserved” and ensure transfers completed. Pick confirmation should gate dispatch promises for high-variance SKUs.Tap to expand steps & related links

Recommended checks

  1. Check bin location — SKU may exist but not in pickable bin.
  2. Verify transfers in flight — Pending transfers inflate availability.
  3. Look for reservations — Other WOs may reserve quantity.
  4. Recount hotspot SKUs — Cycle count the top 20 movers weekly.
  5. Tighten dispatch rule — Hard commit only after pick scan if policy allows.
Playbook: Inventory controlInventory replenishmentEquipment tracking
Technician truck stock counts look wrongInformal transfers, returns not scanned, and multi-tech van sharing create ghosts. Enforce signed transfers and weekly van reconciliation with exception codes.Tap to expand steps & related links

Recommended checks

  1. Print expected vs actual — Use a standard sheet by van and SKU class.
  2. Review last 10 adjustments — Who changed counts and why?
  3. Audit return scanning — Cores and warranties often leak here.
  4. Separate personal vs company stock — Policy clarity reduces silent pulls.
  5. Train on negative pick prevention — Scan order matters.
Glossary: Inventory managementInventory replenishmentInventory (glossary-linked workflows)