Quick answer
Utilization is productive or billable hours divided by available hours. It is a useful lever metric—but pair it with first-time fix and callbacks to avoid optimizing the wrong thing.
Overview
High utilization with poor quality is worse than moderate utilization with clean closes. Use this metric alongside completion quality and customer outcomes.
Define “productive” consistently across branches.
How to use this tool
Enter billable (or internally-defined productive) hours and available hours for the same measurement window (week/month).
Calculator
Utilization
70.0%
Limitations
Does not distinguish drive time policies, paid breaks, or union rules—tune definitions offline.
FAQ
- Should drive time count as billable?
- That is a policy choice—pick one definition and keep it stable for trending.
Model this in Equipify
Connect assets, PM schedules, work orders, and billing so these metrics become live—not spreadsheet snapshots.